Intra Terms of Service

These Terms of Service (the Terms) govern access to and use of Intra, including gointra.ai and related services (collectively, the Service).

Intra is a product and brand operated by wrrk LLC (wrrk, we, us, or our). Although the Service is marketed as Intra, your agreement is with wrrk LLC. All invoices are issued by wrrk LLC, and payment to wrrk LLC satisfies your payment obligations for the Service.

By creating an account, accepting an order, or using the Service, you agree to these Terms on behalf of yourself and the business you represent. You represent that you are at least 18 years old and authorized to bind that business.

1. The Service

Intra helps businesses organize product and policy information and provide AI-assisted answers, recommendations, reports, and related services.

We may improve or modify the Service over time. Features identified as beta, preview, or coming soon may change or may not become generally available.

An Order is an order form, proposal, statement of work, or online purchase page accepted by you. If an Order conflicts with these Terms, the Order controls for the commercial terms it specifically addresses. A data processing addendum controls for the processing of personal data if it conflicts with these Terms.

2. Accounts

You are responsible for providing accurate account information, protecting account credentials, controlling who may use your account, and activity performed through your account. You must promptly notify us of suspected unauthorized access.

3. Customer Content

Customer Content means information you or your users provide or connect to Intra, including product information, policies, instructions, documents, helpdesk content, customer questions, and integration data.

You retain ownership of Customer Content. You grant wrrk a limited, non-exclusive right to host, copy, process, transmit, and display Customer Content as necessary to provide, secure, support, and maintain the Service, including making approved information available through Intra to the people, systems, and agents you authorize.

You represent that you have the rights, permissions, and legally required notices or consents necessary for us to process Customer Content. This includes personal information obtained from customers, helpdesks, ecommerce platforms, and other connected services.

We may use aggregated or de-identified information that does not identify you or an individual to operate, secure, evaluate, and improve the Service. We will not attempt to re-identify that information.

wrrk will not use Customer Content to train or fine-tune models made available to other customers or third parties without your prior written permission.

4. AI-generated material

Intra uses artificial intelligence. AI-generated answers and recommendations may occasionally be incomplete, inaccurate, or inappropriate.

You are responsible for reviewing and approving product claims, policies, answers, and other material before relying on or publishing it. Intra is not a substitute for legal, regulatory, safety, or other professional review.

If you enable a feature that publishes content or performs actions automatically, you are responsible for the configuration of that feature and the resulting activity.

5. Integrations

If you connect Intra to another service, you authorize us to access, process, and exchange data with that service as necessary to provide the requested functionality. Your use of third-party platforms remains subject to their terms. We are not responsible for changes, interruptions, data loss, or other issues caused by a third-party service.

6. Acceptable use

You may not use the Service to:

• break the law or violate another person's rights;
• submit content you do not have permission to use;
• distribute malware or harmful code;
• gain unauthorized access to systems or accounts;
• circumvent security, usage, or access controls;
• reverse engineer the Service except where the law expressly permits it;
• create or distribute deceptive, discriminatory, or unlawful content; or
• submit highly sensitive regulated information unless we have expressly agreed in writing to support it.

7. Fees and invoices

Fees, included usage, overage rates, and billing periods are shown in your Order or on the applicable purchase page.

Unless an Order says otherwise:

• recurring fees are invoiced monthly in advance;
• usage and overage fees are invoiced monthly in arrears;
• all invoices are issued by wrrk LLC and are due within 15 days of the invoice date;
• fees are non-refundable except where required by law;
• you are responsible for applicable sales, use, and similar taxes, excluding taxes on wrrk's income; and
• our records determine measured usage unless there is an evident error.

We may suspend the Service for an undisputed invoice that remains unpaid after reasonable notice. We may change pricing by giving at least 30 days' notice. A pricing change applies beginning with the next renewal after the notice period.

8. Renewal, cancellation, and termination

Unless an Order states otherwise, paid subscriptions renew monthly until canceled.

You may cancel through your account or by emailing hello@getwrrk.com. Cancellation takes effect at the end of the current paid billing period. You will not be charged for a later period, but fees already paid are not prorated or refunded.

Either party may terminate an Order for a material breach that is not cured within 10 days after written notice. We may suspend or terminate access immediately when reasonably necessary to address unlawful activity, fraud, a serious security risk, repeated nonpayment, or a material threat to the Service or others.

For 30 days after termination takes effect, you may request an export of available Customer Content. After that period, we may delete Customer Content in accordance with our retention practices, Privacy Policy, and any applicable data processing addendum. Some information may remain in backups, security or audit records, or records we must retain by law.

9. Ownership and feedback

wrrk and its licensors own the Service, software, designs, documentation, trademarks, and related technology. During your subscription, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes and authorized customer-service activities.

You may provide feedback, and we may use that feedback without restriction or payment, provided we do not publicly identify you without permission.

10. Confidentiality, privacy, and security

Each party may receive non-public information from the other. Each party will use reasonable care to protect that information and will use it only to perform under these Terms. These obligations do not apply to information that is publicly available through no breach, independently developed, lawfully received without confidentiality restrictions, or required to be disclosed by law.

Our processing of personal information is described in the Intra Privacy Policy. When wrrk processes personal data for you, the parties will enter into a data processing addendum when required by applicable law.

We maintain reasonable administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.

11. Disclaimer

We will provide the Service with commercially reasonable care. Except for that commitment, and to the extent permitted by law, the Service is provided as is and as available. wrrk disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted or error-free or that AI-generated material will always be accurate.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for lost profits, lost revenue, loss of goodwill, or indirect, incidental, special, consequential, exemplary, or punitive damages arising from the Service.

wrrk's total liability arising from the Service will not exceed the fees paid or payable to wrrk for the Service during the 12 months preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law or to fraud, willful misconduct, payment obligations, indemnification obligations, or a party's violation of the other party's intellectual property rights.

13. Indemnification

You will defend and indemnify wrrk LLC and its personnel against third-party claims arising from Customer Content; your products, services, policies, or product claims; your unlawful or unauthorized use of the Service; or your violation of these Terms or applicable law.

We will promptly notify you of a covered claim and reasonably cooperate in its defense. You may control the defense, but you may not agree to a settlement that admits fault by or imposes non-monetary obligations on wrrk without our written consent.

14. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any legal proceeding arising from these Terms or the Service must be brought exclusively in the state courts located in Williamson County, Texas, or the federal courts serving Williamson County, Texas. Each party consents to the jurisdiction of those courts.

15. Changes to these Terms

We may update these Terms. We will provide reasonable advance notice of material changes by email or through the Service. Continued use after an updated version takes effect constitutes acceptance of the updated Terms.

16. General terms

These Terms and applicable Orders are the complete agreement concerning the Service. Neither party may assign the agreement without the other party's consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets.

If part of these Terms is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control.

Provisions that by their nature should continue after termination will survive, including provisions concerning accrued payment obligations, Customer Content, ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution.

17. Contact

wrrk LLC
Intra
Email: hello@getwrrk.com